1. Who we are and what this policy covers

This policy is issued by The Technical Office for Advocacy and Legal and Constitutional Consultations (المكتب الفني للمحاماة والاستشارات القانونية والدستورية), referred to as "the Office". The Office's address is Al-Joun Tower, 32nd Floor, Fahad Al-Salem Street, Qibla, State of Kuwait.

This policy covers:

• the Office's website www.tto.com.kw and its English version www.thetechnicaloffice.com, including the enquiry form;
• the Office's WhatsApp bot, registered with Meta under the app name "The Technical Office Bot" on the number +965 9718 4601 ("the Bot"); and
• information we receive through the Office's WhatsApp messaging number +965 9951 5111 shown on the website.

This policy does not replace any engagement or other agreement between you and the Office, and it does not cover what other organisations do on their own account, such as your use of the WhatsApp app itself; those organisations have their own policies.

For privacy questions: email info@tto.com.kw, call the Office on +965 2228 0901, or write to the address above.

2. Roles and responsibilities

• The Office decides why and how information received through the website and the Bot is used, and is responsible to you for it.
• Qadaya is the case-management platform the Office uses; the Bot runs within it. Qadaya is operated by Mabadi Custom Software Design and Programming Company (a single-person company), registered in the State of Kuwait. Mabadi is a separate entity from the Office and handles the Office's information on the Office's behalf and according to its instructions. The privacy policy published on the Qadaya website describes the operator's own practices and does not replace this policy.
• Meta (WhatsApp) provides the WhatsApp Business Platform (WhatsApp Cloud API), which carries messages between your phone and the Office's system, acting as a service provider to the Office. Your use of the WhatsApp app itself is governed by WhatsApp's terms and privacy policy.
• Other service providers (hosting, database, AI, email, fonts and maps) are named, with their roles, in section 8.

3. What the Bot does

The Bot provides the following services:

• Booking a meeting with a counsellor: the Bot shows available times and takes your request to meet one of the Office's counsellors (its lawyers and legal consultants), including your name, phone number, requested time and a short description of the issue, then sends the confirmation, reminders and any change or cancellation.
• Answering questions about working hours: the Bot automatically answers questions about the Office's working hours, available meeting times, address and contact details.
• Receiving documents: the Bot receives the documents you want discussed at the meeting, such as a contract or a short brief on the issue, stores them in the case-management system, and links them to your appointment or enquiry.
• Assigning conversations to counsellors: the Office assigns each conversation or appointment received through the Bot, with its documents, to one of its counsellors, who reviews it, prepares for the meeting and, where needed, replies to you from the Bot's number.
• Answering questions from the Office's authorised staff. A staff member writes from the phone number registered on their Qadaya account (for example, tomorrow's hearings, the status of a case, or their tasks), and the Bot answers from the Office's data, limited to that staff member's permissions.
• Sending the daily work schedule to the managing partners, when this feature is switched on: the next working day's hearings and administrative tasks.
• Test messages sent by the Office's system administrators to check the connection.

The Bot does not give case information to clients or the public.

4. Information we handle and where it comes from

You do not need to give any personal information to browse the website, and no visitor or client is asked to provide every category below. What we receive depends on the service you use and what you choose to send.

a) Through the website

• Enquiry form: your name, company (optional), phone number or email address, your message, the language and address of the page you sent it from, and the time of sending. Office staff add the enquiry's status and internal notes.
• Abuse protection: the form has a hidden field that detects automated submissions, and your IP address is used temporarily to count submissions and limit repeats. That counter is deleted automatically after one hour, and your IP address is not stored with your enquiry.
• Technical records: Vercel, which hosts the website, processes technical data needed to serve and protect the pages, such as IP address, browser type, the page requested and the time, and keeps it for a limited period under its own terms. We do not use these records to profile visitors.
• Content from other organisations such as fonts, the map and videos: see section 14.

b) Through the Bot — from prospective clients and the public

• The WhatsApp number you write from, the identifier Meta assigns to each message, and its time.
• Your WhatsApp profile name, which Meta sends with the message and which may be saved with the conversation to help identify it.
• The text of your messages and our replies, including replies from the counsellor assigned to your request.
• Appointment details: name, phone number, requested and confirmed time, a short description of the subject, the appointment's status (confirmed, changed or cancelled), and reminders sent.
• Documents: files and images you send, with the file name, type and time received, and the appointment or enquiry it is linked to.
• Assignment: the name of the counsellor assigned to your request, and their internal notes.
• Permission record: your agreement to receive further WhatsApp messages, or its withdrawal, and when.
• Delivery and read statuses we receive from Meta, technical records and error records.

c) Through the Bot — for Office staff

• The link between a staff member's phone number and their Qadaya account, set by the Office's system administrator.
• Staff questions and the Bot's replies.
• Case, appointment, task and account information the Bot retrieves from the case-management system to answer, within the staff member's permissions. This can include the names of clients and opposing parties, case numbers and hearing dates.
• The daily work schedule sent to the managing partners, which includes case numbers, court and circuit details, the names and capacities of clients and opposing parties, hearing times, and administrative tasks with the names of the staff assigned.

d) Sources

• From you directly, when you fill in the enquiry form or message the Bot or the messaging number.
• From Meta: WhatsApp number, message identifier, profile name and delivery statuses.
• From Office staff and the case-management system: case and available-appointment information the Office enters in Qadaya, the assignment of conversations to counsellors and their notes, and what the Bot uses when answering staff and in the daily schedule.

e) Information about other people

Messages and case files may contain information about other people, such as opposing parties, witnesses or family members. We use it only for the professional purpose for which we received it. If you send us information about someone else, send only what is necessary and make sure you are entitled to share it.

5. Why we use information and on what basis

We handle personal information in accordance with the Kuwaiti laws that apply to us, including Law No. 20 of 2014 on Electronic Transactions, and with the duty of professional secrecy that binds advocates under Law No. 42 of 1964 on the Organisation of the Legal Profession before the Courts. We do not claim that any particular foreign law applies; other laws may give you additional rights where they apply to you.

Where the law requires your consent for a particular use, we ask for it expressly for that use, and you can withdraw it later. We do not treat simply using the website or the Bot as consent to every use.

6. WhatsApp messages and your choices

• What to expect: the Bot responds to what you ask it to do, such as booking an appointment, asking about working hours or sending a document, and the counsellor assigned to your request may reply to you from the Bot's number. Staff receive the Bot's answers to their questions; the managing partners receive the daily schedule.
• Permission for further messages: before the Office sends you a message it starts itself, such as an appointment reminder or a notice that an appointment has changed, we ask for your permission in the conversation and record it. These messages are limited to your appointments, requests and documents, and follow Meta's rules, which limit messages the Office starts to templates approved in advance by Meta. We do not send marketing messages.
• Stopping messages and withdrawing permission: we do not promise that words such as "STOP" or "إيقاف" are acted on automatically. To stop messages, write in the conversation that you do not want further messages, or tell the Office by email at info@tto.com.kw, by phone on +965 2228 0901, or on WhatsApp at +965 9951 5111. The assigned counsellor or a member of staff will record your request and confirm it, and we will then stop sending WhatsApp messages that the Office starts. You can also block the number in the WhatsApp app. Staff who do not want to use the Bot can ask the system administrator to unlink their number.
• What stopping does not do: opting out of WhatsApp messages does not cancel your appointment, delete your legal file or end an existing engagement. We will continue to contact you about your matter through the other channels agreed with you.

7. Documents and confidential information

• Receiving documents: when you send a document through the Bot, it is stored in the case-management system (Qadaya) and linked to your appointment or enquiry. Only the assigned counsellor and the Office staff who need it, within their permissions, can see it. The document also passes through Meta's servers, which may keep messages for up to 30 days to provide their service.
• Send only what is needed: send only the documents you want discussed at the meeting, such as the contract and a short brief on the issue.
• Sensitive identifiers: do not type full Civil ID numbers, payment-card numbers, bank-account numbers, passwords or similar identifiers into WhatsApp messages or the website form. If a document you want discussed contains such details, you can hide them where they are not needed for the discussion, or bring the document to the meeting instead of sending it. We do not currently have a dedicated secure upload facility for sensitive documents; you can always deliver them by hand at the Office by arrangement on +965 2228 0901 or at info@tto.com.kw.
• The website does not offer file uploads.
• Release of case information: the Bot does not give case information to clients or the public. It gives case information only to Office staff whose WhatsApp number is linked to an active staff account on Qadaya, within each person's permissions. Staff are identified by the WhatsApp number registered on their account, without a separate password; numbers are therefore unlinked when a phone is lost or a staff member leaves the Office.
• Enquiries before engagement: sending an enquiry or document through the website or WhatsApp, or booking an appointment, does not make the Office your lawyers and does not automatically bring what you send within the confidentiality that attaches to an engagement. We nonetheless treat enquiries and documents with discretion and limit access to the assigned counsellor and those who need them. Please send only a short description until we confirm that we can take the matter on.

8. Who receives information

Authorised Office staff who need the information to do their work, all of whom are bound by confidentiality. The Office also uses the organisations below. Their policies describe their own practices and do not replace this policy.

• Messages sent to the messaging number +965 9951 5111 reach Office staff through the WhatsApp app and are not handled by the Bot.
• Appointments booked through the Bot are managed in the case-management system (Qadaya).
• Legal disclosures: we may disclose information where a law, judgment, court order or competent authority requires it, where necessary to bring or defend legal claims, or to our professional advisers who are bound by confidentiality — in every case subject to the duty of professional secrecy.
• We do not sell or rent personal information, use it for advertising or ad targeting, or share it with anyone for their marketing. Meta states that the Cloud API does not automatically use WhatsApp messages to inform the ads a person sees.

9. Automation and artificial intelligence

• Ordinary automation, without AI: answering working-hours questions, showing available appointments and recording bookings, sending confirmations and reminders, receiving and linking documents, preparing and sending the daily schedule, the help message and read notices all run on fixed rules.
• Generative AI: Qadaya answers staff questions through an assistant that uses Anthropic's Claude models, and only when the assistant is switched on for the Office. What is sent to Anthropic: the text of the staff member's question, the latest messages in their conversation with the Bot (up to 12 messages from the last six hours), and the results of look-ups the assistant makes in the Office's data within that staff member's permissions. The purpose is solely to draft an answer for the staff member who asked.
• Messages and documents from prospective clients and the public are not sent to any AI system. A counsellor of the Office handles their requests.
• Retention and training at Anthropic: Anthropic states that by default it does not use inputs and outputs from its commercial services (including its API) to train its models, and that it deletes them from its systems within 30 days, subject to exceptions set out in its terms. We rely on Anthropic's published statements for this.
• Human oversight: the assistant's answers go only to the staff member who asked. The assistant sends nothing to clients and makes no decisions about anyone. Staff are responsible for checking an answer before relying on it, as AI answers can be inaccurate.
• The website does not use AI to process enquiries.

10. Where information is processed, and how it is protected

Processing outside Kuwait: the website's servers and images are hosted in the United States (Washington, D.C.) and its database in Ireland (Dublin). The case-management system's data and the Bot's message log are stored in Germany (Frankfurt), with application servers in the United States. WhatsApp messages pass through Meta's data centres, and AI requests are processed by Anthropic. We therefore do not promise that information stays in Kuwait.

Protections actually in place:

• Connections to the website, to Qadaya and to Meta's services are encrypted (HTTPS).
• The website's control panel requires sign-in, with sessions that expire automatically.
• Qadaya limits access to the permissions set for each role and keeps each office's data separate.
• WhatsApp access tokens and keys are stored encrypted in Qadaya.
• The Bot gives case information only to numbers linked to active staff accounts.
• The enquiry form is protected by an automated-submission check and a limit on repeat submissions.

About WhatsApp encryption: messages are encrypted between your phone and Meta's Cloud API, but Meta decrypts them to deliver them to the Office's system, and the Office's system and the providers that process information on its behalf can read their content once delivered. Encryption does not mean that the Office or its service providers cannot read the messages.

No system is completely secure, and we do not guarantee that it is. If we become aware of an incident affecting your information, we will take appropriate steps and notify those we are required to notify under the law.

11. How long we keep information

13. Your rights and how to use them

You can ask to see the information we hold about you, to correct anything inaccurate, to delete it (section 12), to withdraw consent where we rely on it, and not to receive any marketing messages. Send your request using the details in section 17; we verify identity in proportion to the request.

We may refuse a request in whole or in part where it would affect other clients' confidentiality or professional secrecy, where the law requires us to keep information or prevents us from disclosing it, or where it relates to legal proceedings; we will tell you why. We do not commit to a fixed response deadline and aim to reply within a reasonable time.

14. Cookies and browser storage

• Our website sets no cookies of its own and uses no visitor analytics, advertising tools or tracking pixels.
• The website saves a copy of public content, such as team details and settings, in your browser's local storage to load pages faster. It contains no information about you, and you can clear it in your browser settings.
• Items from Google: fonts are loaded from Google's servers; the home page shows an embedded Google Maps map, through which Google may set its own cookies and receive your IP address. On news pages with a video, the thumbnail loads from YouTube's servers, and the video itself loads only when you press play, using YouTube's privacy-enhanced mode. These items are subject to Google's privacy policy.
• The share buttons (X, LinkedIn, WhatsApp) are plain links that send nothing unless you click them.

15. Minors

The website and the Bot are not directed at children. Some legal matters, such as family, custody and inheritance matters, may involve information about minors provided by their guardians or legal representatives. We handle that information with particular care and limit access to those who need it. We ask that minors contact the Office through a guardian or legal representative.

16. Changes to this policy

Published and effective: 3 October 2026. Last updated: 3 October 2026.

When we change this policy, we publish the new version on this page with the update date. If a change is material, such as switching on case updates for clients, we will post a clear notice at the top of this page a reasonable time before it takes effect where practicable, and ask for permission directly from anyone whose permission is required.

17. Contact us

The Technical Office for Advocacy and Legal and Constitutional Consultations
Al-Joun Tower, 32nd Floor, Fahad Al-Salem Street, Qibla, State of Kuwait
Email: info@tto.com.kw
Telephone: +965 2228 0901
WhatsApp messaging: +965 9951 5111
Bot number: +965 9718 4601 — for asking about working hours and available times, booking a meeting with a counsellor, and sending the documents for it.

18. Arabic and English versions

This policy is published in Arabic and English, and both versions are intended to say the same thing. If you notice a difference between them, please tell us so that we can correct it.